FAQs

What countries do you ship to?

We currently ship to the following countries:

  • Europe: Albania, Andorra, Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
  • Americas: Brazil, Canada, United States.
  • Asia and Oceania: Japan, Singapore, Australia, New Zealand.

What are the shipping costs?

All orders have a flat shipping fee of €3.90 (or the equivalent in your local currency):

  • USD: Approx. $4.20
  • CAD: Approx. $5.80
  • GBP: Approx. £3.40
  • JPY: Approx. ¥620
  • AUD: Approx. A$6.50
  • SGD: Approx. S$5.90

For other currencies, the amount will be automatically adjusted at checkout.

Do you cover customs fees and import taxes?

Customs fees and import taxes are not covered in the following regions:

  • Guernsey
  • Jersey

For all other countries, any potential customs fees are the responsibility of the buyer.

What products do you sell?

We offer officially licensed Retrogoblins merchandise, including:

  • Clothing: T-shirts, hoodies, and other apparel
  • Mugs
  • Posters
  • Tote Bags

How long does shipping take?

We deliver orders within 5 to 7 days to all our shipping destinations.

Please note that unforeseen delays (customs processing, local holidays) may extend these estimates.

Can I return or exchange items?

Yes! We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and unwashed. Please contact us for instructions before returning.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email, allowing you to follow the package to your address.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and region-specific payment methods like Apple Pay and Google Pay.

Who do I contact if I have questions about my order?

Our customer service team is here to help! Reach out via support@retrogoblins.com, and we will get back to you within 1–2 business days.

Are all products officially licensed?

Yes, all merchandise is officially licensed by Retrogoblins, ensuring quality and authenticity in every item.